Terms & Conditions

This page contains information on the Terms & Conditions for purchases from JAFS. By using or accessing this website and placing any order(s) with us, you agree to be legally bound by these provisions.

You agree that these T&C's apply to our dealing. If you want to change any, please write down those changes, which we must agree to in writing.

Headings

The headings of the clauses in these T&C's are intended for reference only and will not affect the construction of these T&C's.

Definitions

“T&C's” Terms & Conditions. “Customer” is you.

“JAFS” is us, we.

General

Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to strikes, lock-outs, accidents, war, fire, reduction in or unavailability of power at our premises or its manufacturing plant, breakdown of plant or machinery or shortage or unavailability of raw material from a natural source of supply, and the party shall be entitled to a reasonable extension of its obligations.

All orders are accepted at our discretion, subject to these T&C's. JAFS reserve the right to refuse any order without reason.

Unless otherwise agreed in writing by us, these provisions supersede any earlier conditions appearing in our previous brochure or elsewhere.

Where cancellation is accepted, we will, in addition to any express terms of cancellation, are entitled to reimbursement of any costs incurred in connection with the order — all without our written consent.

Any goods we deliver to you shall remain the sole property of JAFS until the items are paid for in full.

Your statutory rights as a consumer are first before these T&C's apply.

We shall sell, and you shall purchase the products in accordance with any written quotation from us which is accepted by you or any written or verbal order from you which is approved by us, including but not limited to orders placed using the JAFS electronic online ordering service, subject in all cases to these T&C's.

If we have not sufficient stock, can no longer acquire the goods or they have been discontinued, and we are unable to deliver the products ordered by you, then any sum paid by you will be refunded or re-credited to your account. We will notify you at the address given by you on your order. The refund will be within 30 days of your order, and then we will not be obliged to offer compensation for any disappointment.

By placing an order using the JAFS electronic online ordering service, you are making an offer, which will not become a binding contract until we accept the order. We do not have an agreement until we accept your order in writing.

Products/Designs

Any photographs are for illustration purposes only and may not precisely match the product itself. We may alter or slightly change the design of items. Most of our furniture is handcrafted, so sizes are only offered as a guide.

While JAFS has made every effort to ensure that the products offered are shown as accurately as possible in any brochure, literature, quotation or website, you should check any details with us at the time of purchase. We cannot accept liability for any errors or omissions in our brochures, literature or website for any loss or damage in relying upon this information.

We may make any changes in the specification of the products, which do not materially affect their quality or performance required to conform with any applicable statutory requirements where the products are supplied to our specification.

Please note that the colours depicted on our website only represent the colours available; our sampling service is provided to allow customers to see samples of the actual fabric before ordering. We cannot accept any responsibility for colour and/or shade differences between the representations on the website and the actual material. While we take as much care as possible, there may be some slight shade variation between the samples sent out and the colour of the actual fabric. While every effort is made to ensure the closest possible match to pattern books and samples, we cannot guarantee to match the shade exactly. Colour and shade variations can be expected. Texture and fragrance variations can also be expected.

The leather is a natural product subject to dye, grain, shade variances and natural scarring. Natural wood is also subject to shade and grain variations. Each piece of furniture is, therefore, unique, and every piece is slightly different from the other.

You must ensure that the goods will fit through all access points on your premises.

Product suitability is your responsibility; natural materials like wood and leather are adversely affected by damp and bright sunlight, which fades colours. Heavy people could stress joints, and swinging on chairs can damage their joints. Cleaning materials can be too aggressive or abrasive, and you accept the consequences of your choices of furniture being harmonious and functional in the environment they are put in.

Warranties and liabilities

Most of our products are developed and manufactured exclusively for the contract market. We are confident in the quality of our products we offer warranties to give you that extra peace of mind. Should a defect arise through proven product failure, be it material or faulty workmanship, JAFS will arrange to repair or replace products in accordance with the following:

All goods we supply come with the manufacturer's warranty of at least 12 months or more if specified. We do not provide any warranty cover against defects in our own right. You will provide us with any information required to claim under the manufacturer's warranty. Any claim must be submitted to JAFS Contract Beds, giving full details and pictures of the defect, and when it becomes evident, the claim must be supported by your original proof of purchase. JAFS Contract Beds may request an independent third-party inspection of the products by a recognised and qualified organisation such as Homeserve, the information below. JAFS Contract Beds will arrange transport and cover transportation costs of any faulty goods from and to the delivery address on the original invoice and our warehouse or place of supply. If the product is no longer available, JAFS Contract Beds reserves the right to supply an equivalent or similar alternative. Following a repair, the guarantee will remain valid from the original purchase date.

10-YEAR Warranty/Guarantee

Our supplier is so confident in the quality of their products. They offer an incredible guarantee scheme that includes a:

10 year guarantee on the foam and/or springs within your mattress -

1 year guarantee on the cover of your mattress

In the unlikely event of a defect in material or workmanship within these periods, they will repair or replace your mattress free of charge.

Any claim must be made through JAFS, the supplier of your mattress. The inspection report will then be passed to the manufacturer of your mattress.

If the manufacturer accepts that the complaint is justified and is satisfied that care instructions have been followed, they will take whatever decision is deemed to be correct under the warranty terms.

When repairing or replacing items under this warranty, the manufacturer reserves the right to substitute alternative materials or models if the original is unavailable.

The Manufacturer will not cover a fault if it is deemed to show any of the following:

- Any misuse or wear and tear

- Any causes other than faulty manufacturing

- Where a product has not been protected and is soiled

- The use of an unsuitable base

- Where care guide instructions haven't been followed.

Upholstered products, including mattresses, bed bases and sofas, the warranties cover the frames, springs and fillings.

The warranties exclude issues arising from normal wear and tear, improper care or accidental damage or if the care instructions have not been followed as below.

Where there is evidence of abuse, misuse or damage through neglect or accident.
Where mattresses or cushions have not been turned or rotated in accordance with the care instructions.
Where a mattress has been used with an unsuitable or defective divan base or slatted bed frame.
If the products are soiled, stained or unhygienic.

We sometimes use a company called Homeserve for a fair, third-party perspective on an issue with most of our products. Please see below an example of what a furnishings report would consist of.

HomeServe - third party inspection

HomeServe Furniture Repairs Ltd is Britain's largest upholstery, bed frame, mattress and cabinet furniture repair specialist. As a third party inspection team, they will inspect your mattress and apply relevant tests that conform to British mattress standards. These standards will determine if the mattress is within the condition for its age.

If your mattress doesn’t need replacing but requires a repair, HomeServe can provide this service on site. The technician’s inspection covers the following:

Base support test
Lay test
Hand compression test
Line test (settlement test)

An experienced inspector will take maintenance and regular rotation into account, as well as the build of the person using the bed and its effect on your mattress. They can then discuss their findings with you on site.

If the inspection comes back as non-faulty, we cannot replace the mattress under warranty.

HomeServe is a third party, unbiased company, and we trust their expertise.

What is a Furniture Report?

A furniture report involves a qualified Homeserve Furniture Repairs technician attending the property, and performing a full inspection of the product and fillings for an independent report. The technician will check if the product is dipping or has failed more than the manufacturer's guidelines for the age of the item.

They will provide evidence that the product is faulty if a fault is found. Likewise, if found not faulty, they will advise us that there is no manufacturing fault. This independent third party report is carried out by an experienced technician of the UK's most trusted furniture repair network. This allows us to provide you with a complete, impartial report with photographic evidence.

Bespoke Products or Special Orders

A bespoke product or special order will be quoted for showing clearly the materials to be used, sizes and any special requirements that may be needed. Samples may be provided of such materials. Once we have agreed to the specification required by you, we will require your acknowledgement of acceptance of the order in writing or by email before we begin manufacturing the goods.

Pricing

We make every effort to ensure that our prices are shown on this website, and that any promotional literature is accurate. If an error is found, we will inform the Customer as soon as possible and offer the option of reconfirming the order at the correct price or cancelling the order. We will refund or re-credit the Customer for any sum that has been paid. All prices are shown in UK £s (pounds sterling) and, unless otherwise stated, exclude VAT at the current rate but may exclude some delivery charges.

Payment

Website: In all cases, you shall pay for the product at the time of ordering. Most major debit and credit cards are accepted. Please contact the office if you wish to use an alternative payment method, such as BACS or CHAPS.

Credit Account: If you have been granted a credit account, you may have the order charged to your account. Payment terms for credit accounts are 30 days from the invoice date unless otherwise agreed. JAFS can withdraw credit funding at our discretion at any time.

If you order goods for delivery in instalments and do not pay for those delivered, we can refuse to supply anymore until payment for all goods is up to date. You will not be entitled to credit after failure to pay and must pay in full before subsequent deliveries.

Bespoke products or special orders require a 50% deposit of the order value before any work commences, with the balance due on delivery unless otherwise agreed by us.

All products ordered shall not be dispatched until we have received such payment unless we have agreed otherwise or where you hold a credit account and have the goods charged.

Returns/Damages/Cancelled Orders

Upon receiving your delivery, you must inspect the goods immediately and shall, within 24 hours, give us notice in writing or via email of any damage or discrepancies with the goods. If you fail to provide us with the notice within this time, you, in all aspects and in accordance with the contract, shall accept the condition of the goods.

Care must be taken when opening or unwrapping the products as this packaging can be reused if the items need to be returned if found faulty or damaged. Under no circumstances can we accept returned goods that do not have their original packaging. When the driver arrives, an item to be returned must be packaged and ready for collection. Items, which are not adequately packaged at the time of collection, may not be collected, and a charge of £40 may be levied to cover the cost of a failed collection. Refunds will be issued within 30 days of cancelling and receiving goods and after we have inspected them for damage. We reserve the right to withhold all or part of your refund if items are returned damaged.

Most of our products are made-to-order or bespoke items and cannot generally be cancelled or returned unless faulty, as they have been made to your specification, colour, size etc. If we agree to return, swap or refund the items, then a re-stocking fee would be applicable and can be discussed at the time of the return. Mattresses and bed bases can only be returned if they are unopened. Mattresses and bed bases, which have been opened and slept on, cannot be returned. If you wish to test a mattress, please keep it wrapped until you are sure you want to keep it.

Delivery

*£350 Minimum Carriage paid order. Delivered within our normal delivery areas. Delivery charges vary and depend on the purchase order quantity, delivery location and specific requests. Delivery charges will be confirmed in writing at the quotation stage and before placing any purchase orders. Some of our items do not include a delivery charge and are sent out by our suppliers directly to you by various couriers. These charges are passed onto the customer. The customer will be informed of any additional charges.

Orders below carriage paid but large enough for a pallet delivery or courier are subject to a delivery charge of £50.00.

We aim to deliver all orders within 5-10 working days of order, although some of our made to order items can take 3-8 weeks.

If required more quickly or in remote areas, some orders will be dispatched via a 3rd party pallet network or courier. These deliveries are usually arranged within 48-72 hours (excluding oversized furniture). Subject to stock availability.
Please note that orders are despatched from our various specialist warehouse locations. Therefore, items may not be delivered at the same time.

For delivery or installation, you agree to have the site room clear to take delivery on the date stated, and it must be free of obstructions or incomplete works.

You agree that delivery is only to your front door and that we are not obliged to place or assemble the furniture in your chosen room.

Deliveries are generally made by one driver and one vehicle and are classed as a tailgate delivery in which the driver would require help offloading the goods. For smaller goods, boxed or in a suitable state for one person to carry, these would be delivered to the ground floor of the designated delivery area of the premises.

All deliveries require that good access is available for the vehicle and driver. The drivers are unaccompanied and may require assistance with unloading, especially for larger items, e.g. sofas, furniture.

All of our delivery vehicles operate on a multi-drop facility. Therefore, it is not possible to state an exact delivery time. However, we can usually inform you whether it will be am or pm if you contact the office on the morning of delivery. All delivery times specified by us in any quotation or otherwise are estimated, and we cannot guarantee the delivery time. 5-10 working day delivery guarantee, we try hard to meet delivery dates, but you will allow us some leeway, and we will endeavour to meet any date agreed, but we will not be liable for any delay. If we cannot fulfil any delivery on or by the specified date, JAFS will not be deemed to be in breach of contract. JAFS shall not be liable for any direct, indirect or consequential loss caused by any delay in delivery and shall not have to reimburse any expenses or other claims made by you.

Unless otherwise agreed at JAFS discretion, all products ordered by you shall be delivered to the address where the payment card or credit account address is registered unless otherwise agreed with us beforehand.

We shall have the right to cancel or to reduce the volume of goods ordered if they are prevented from or delayed in carrying the goods through any circumstances beyond our control, including (but not limited to) industrial action, war, fire, acts of God, government activities, acts of terrorism, protests, riots, flood, lockouts, strikes without incurring any liabilities or any loss or damage.

Delivery of your order may be made in a single shipment or dispatched in part orders at our discretion, dependent on our stock situation.

Suppose the buyer fails to unload or take delivery of the goods within 15 minutes of the driver's arrival at your premises or any other delivery areas as notified by you. In that case, you shall be liable for any additional costs incurred by us.

We do not generally deliver goods on weekends or Bank Holidays unless agreed upon.

Please note that the driver's insurance only covers deliveries to your door or ground floor reception area and does not include placing any items in any other rooms on your property. We are not liable for any damages caused by drivers carrying goods into other areas of your premises.

* The collection of any existing mattresses is only available when delivering a new mattress and must be requested/pre-booked when ordering.

Installation

If an installation of any of our goods is required, we can give you a quotation according to your location and access. Any charges depend on location, how many floors and if a lift is available and also the general access to the final destination where the product will be placed, which can be discussed at the time of ordering.

Unless we have agreed to offer our installation and fitting service with a quotation, JAFS have no responsibility for the actions of any other fitter arranged by you and shall not be liable to you for any loss or damage caused to our goods or your project. You should seek to recover any such loss or damage directly from your nominated fitter or installer.

JAFS sometimes use sub-contractors to deliver and install the products. Their insurance, vehicle and personnel cover these sub-contractors. JAFS carefully vet any sub-contractors to ensure they meet the customer's requirements and carry the necessary insurance to cover their duties.

Liability of JAFS

The warranties set out in these T&Cs are the only warranties that shall be given by JAFS, and to the fullest extent possible at law, all warranties, conditions and other terms implied by statute or otherwise are expressly excluded (other than the conditions implied by section 12 of The Sale of Goods Act 1979).

The total liability of JAFS in contract tort or otherwise in respect of any products supplied under any contract shall be limited to the price of such Products unless expressly stated otherwise in these T&Cs.

JAFS shall not be liable to the customer for any loss of profit or other economic loss (direct or indirect), indirect or consequential loss or damage, costs, expenses or other claims for substantial compensation whatsoever (howsoever caused) or loss or damage (contractual, tortuous, breach of statutory duty or otherwise) which arises out of or in connection with the contract, or for any liability incurred by the customer to any other person for any economic loss, claims for damages or awards howsoever arising from the products or otherwise.

Nothing in these Conditions shall limit or exclude JAFS's liability for negligence causing death or personal injury, section 2 of the Consumer Protection Act 1987, for fraud or fraudulent misrepresentation, or for any matter for which it would be illegal for JAFS to exclude or attempt to exclude and nothing in these Conditions shall affect any statutory rights available to anyone dealing as a consumer. (as defined in Section 12 of the Unfair Contract Terms Act 1977 (as amended) or under the Consumer Protection (Distance Selling) Regulations 2000.

Assignment

JAFS may assign any contract, part or in full, to any sub-contractor, firm or company.

JAFS shall always comply with our obligations under the Data Protection Act 1998.

We do not store credit card details or share customer details with any 3rd parties.

The information we store from your company is your name, company, address, telephone number and email address. Plus, sometimes, any notes from a meeting or phone calls we may have had. We don’t store information related to payment cards. This is held through a merchant service company called STRIPE. Any details are only stored in the sales order or sent to delivery companies to ensure we can deliver your order. We'll always treat you and your details with the utmost care. We have not and never will sell or share them with other companies for marketing purposes.

Your company contact details are used to send you information about your order or within the context of and for offering similar products or services relevant to you and the business you’re in. At any time, you can opt out of emails by the instructions provided or change the contact details we hold.

We will continue to keep you updated on events that we believe will be of interest to you and will send you information, including:

• Special offers

• Exclusive new products

• The latest innovations and news within the industry.

You can opt-out anytime using the unsubscribe link in emails you receive. If you want to continue to hear from us, no further action is required.

Other personal data we recive abut you

In addition to the information you directly provide us, we automatically receive and record certain information about you when you access or use the Services or otherwise communicate or interact with us (including through other websites or mobile applications). Additionally, like many e-retailers, we collect certain information about you from third parties, including advertising and analytics companies.

Location Information

When you access or use the Services, we collect information from your web browser, including your IP address and your device's settings and unique identifiers, and use that information to determine your general location, based on our legitimate business interests in reliably and accurately providing you with Services and information that apply to you, and in learning more about where the Services are being accessed or used.

How We Protect Your Data

We seek to protect your Data using appropriate technical and organisational measures, considering the nature of the applicable Personal Data and processing activity. For example, all Payment Information regularly collected through the Services is encrypted and maintained using industry-standard methods designed to ensure security against loss or theft, including during transmission to our Payment Processor. However, we can not guarantee or warrant that such techniques will prevent unauthorised access to Personal Data or other information about you that we collect and store. Unauthorised entry or use, hardware or software failure, and other factors may compromise the security of such information at any time.

You can help us prevent unauthorised access to your account with us and your Data by selecting and protecting your password appropriately and limiting access to your device and browser by signing off after you have finished accessing your account.

What are your rights to your data, and how can you excercise them

You have certain rights concerning your Data, including those set forth below. For more information about these rights or to submit a request, you can email info@jafs.co.uk. Please note that in some circumstances, we may not be able to fully comply with your request, such as if it is frivolous, inaccurate or highly impractical if it jeopardises the rights of others or if it is not required by law, but in those circumstances, we will still respond to notify you of such a decision. In some cases, we may need you to provide us with additional information, including Personal Data, as necessary to verify your identity and the nature of your request.

Right of Access

Where permissible, you can request more information about the Personal Data we hold about you and a copy of your Personal Data. If you have an active account with us.

Right of Rectification

If you believe that any Personal Data we are holding about you is incorrect or incomplete, you can request that we correct or supplement such Personal Data. You can also correct some of this Personal Data directly.

Right of Erasure

Where permissible, you can request that we erase some or all of your Personal Data from our systems at any time by emailing us at info@jafs.co.uk.

Right to Withdraw Consent

If we are processing your Personal Data based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent to this processing at any time, which you can do by emailing us at info@jafs.co.uk. Please note, however, that if you exercise this right, you may have to provide express consent on a case-by-case basis for using or disclosing sure of your Personal Data if such use or disclosure is necessary to enable you to utilise some or all of our Services.

Right to Object to Processing and to Restrict Processing

Where permissible, you can let us know that you object to the further use or disclosure of your Personal Data for specific purposes, such as marketing to you (to name one example), and you can also ask us to restrict further processing of your Personal Data.

Our Data Retention Policy

We retain your Data for as long as it is necessary to provide you with the relevant Services to our businesses. In some cases, we retain Personal Data for longer if doing so is essential to pursue our legitimate business interests (but only if your interests, rights and freedoms do not override those interests), comply with our legal obligations, resolve disputes or collect fees owed, conduct audits, or if doing so is otherwise permitted or required by applicable law, rule or regulation. Afterwards, we dispose of your Personal Data securely, but may retain some information in a depersonalised or aggregated form but not in a way that would identify you personally.

Recital 47 of the GDPR allows for the processing personal information for our legitimate business interests in terms of direct marketing. As a customer, we are interested in making sure our messages are relevant to you, so we may process your information to send you communications tailored to your interests in your business.

To stay connected with JAFS, there is nothing for you to do. However, if you would rather not receive information regarding our product portfolio or company news messages from us, please either click the unsubscribe link or send us a messgae at hello@jafs.uk.